General Information

Ordering

There are several ways to order:

Log into your online trade account to order samples, check inventory and pricing, save your favorites, reserve product, build a quote, place orders, and view your order history. Enjoy all of these trade perks.  Apply For An Account

Call Client Services at 847.247.0100.  We’re open M-F: 8 am – 4:30 pm CT

Email us at brimar@brimarinc.com

Visit one of our satellite showrooms

To-The-Trade

We sell to trade professionals in the interior design space. However, if you do not have a resale license to open a trade account, we are happy to put you in contact with a designer who can obtain the product for you. Call us at 847.247.0100 or email us.

Tax Exempt

We sell at the wholesale level and do not collect sales tax. You must provide proof of your tax exemption status by sending us a copy of your resale license. This is part of the process in opening a trade account.

Accepted Payment Methods

We accept the following methods:
-All major credit cards
-Wire/ACH
-Check
-Zelle

Place your credit card order online (3% processing fee applies)
Your card will be charged the day your order ships.

Please send Wire/ACH payments to:
Lake Forest Bank & Trust Company, N.A.
727 North Bank Lane
Lake Forest, Illinois 60045
Routing Number: 071925334
Account Number: 9199871447
SWIFT Code: WTFCUS44

Please mail check payments to:
Brimar Inc
28250 Ballard Drive
Lake Forest, IL 60045

Please send Zelle payment to:
847-224-9880 or marct@brimarinc.com
Type your account number, order number or invoice number into your Zelle transaction to ensure your payment is attached to your order.

Pricing and Stock

You must have a Brimar account to check pricing and stock. If you are a design professional and would like to open a Brimar trade account, please complete a New Account Application for approval. Once approved, visit our website and login using your online account. If you have never registered for an online account, Register here. You may also call Client Services to inquire about pricing and stock. Call 847.247.0100 or email us.

Prices are wholesale and shown in U.S. dollars. Pricing is subject to change without notice. All price quotations are exclusive of freight.

Quotes

We are happy to prepare a quote for custom-made products or volume orders. Contact us to discuss the details of your project, we’ll take it from there. Call 847.247.0100 or send us an email. Custom quotes are valid for 30 days.

Discounts

When you log into our website, you will see pricing reflecting your discount. Only if you have a standing discount with Brimar.

Changes / Cancelations

To change or cancel an order, you must immediately notify Brimar for approval before it is processed for shipment. This applies to orders of standard off-the-shelf product. To make changes to your order, please contact Client Services at 847.247.0100 or send us an email. Orders containing custom or special order products cannot be changed or canceled.

Customization

Custom Order and Deposit Policy

To initiate production on specialized orders, Brimar requires a non-refundable 50% deposit before any fabrication or procurement begins. This policy applies to:

  • High-Value Orders:  Any drapery hardware order with a total value exceeding $5,000.00
  • Custom Modifications:  Any drapery hardware order requiring a Custom Bend (for bay, bow, or curved windows) regardless of the order total.

Accepted Payment Methods: Deposits and final balances can be paid using any of our payment options:

  • Credit Card: 3% Processing Fee will apply.
  • ACH Transfer: Direct bank-to-bank electronic transfer for secure, fast processing. Email your confirmation when your payment has been sent, please include your account number, order number or invoice number on your communications to make sure your payment attaches to your order.
  • Zelle: Send payments directly to our business: 847-224-9880 or MarcT@Brimarinc.com. Email your confirmation when your payment has been sent, please include your account number, order number or invoice number on your communications to make sure your payment attaches to your order.
  • Check by Mail: Checks must be made payable to Brimar Inc. and mailed to: 28250 Ballard Drive, Lake Forest, IL. 60045. Make sure your order number and account number are included on your check Note: production will not begin until the check has successfully cleared.

Terms & Conditions:  Work will be scheduled and materials ordered only after the 50% deposit has cleared.

  • Final Approval: Payment of the deposit constitutes your final approval of all measurements, specifications, and finishes listed in the quote.
  • Cancellations: Because these items are custom-made or specially ordered to your exact specifications, deposits are non-refundable once production starts.
  • Final Balance: The remaining 50% balance is due upon completion of fabrication and must be paid in full prior to shipping or delivery.

Shipments

Shipping

We ship our products worldwide. No matter where you live, your product will be delivered right to you or your client. If you are a trade professional and would like to order Brimar product, please apply for a trade account by completing a New Account Application.

Expedite Orders

We will expedite your order based on your priority needs and carrier of choice. Rush fees will be billed to the customer and will vary based on product category. If you have a transit carrier account number, please provide that to us for billing purposes.

Customer Service

Open an Account

We ship our products worldwide. No matter where you live, your product will be delivered right to you or your client. If you are a trade professional and would like to order Brimar product, please apply for a trade account by completing a New Account Application.

Locate My Account Number

You can find your Brimar account number online at brimarinc.com. Log into your online account with username and password, then click the My Account icon where you can locate your account number and other pertinent account information.

Have Questions?

We’re happy to answer all your questions. Start a Live Chat with a virtual assistant on our website. If you’d rather communicate with an agent by phone, call 847.247.0100 or send us an email message.

Return Policy

Please refer to our Return Policy for details.

Marketing

Resell Products

If you wish to resell Brimar products on your website, you must receive expressed consent from Brimar.
Please call or email us for permission. We’d love to learn more about your business.

Photo Rights

If you would like to request permission to use Brimar photography from its website or digital marketing materials, to be used on your website or marketing collateral, you must receive expressed consent from Brimar based on the ownership and usage rights of the photos. Please email us for permission.